38.4% of organisations that take more than 30 minutes on average to resolve IT incidents impact customer-facing digital services.

Liyah Group provides a comprehensive range of network monitoring, maintenance and management capabilities designed to minimise risk, enhance performance, and improve transparency.

Liyah Group will perform an initial assessment of the entire network. Much of this can be performed automatically. The devices found are then placed into APEX® (our ServiceNow™ instance – fully accessible by our clients) and, depending on the required services, various monitoring platforms are configured.

The monitoring capabilities focus on a wide-range of areas from networking devices, virtual infrastructure to end-user devices.

Liyah Group NOC services are either delivered as part of an outsourced IT engagement or to organisations with in-house IT teams seeking to enhance their current capabilities.

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